1. Purpose
LinklT Advanced Solutions Ltd is committed to delivering reliable, cost-effective, and high performance copier and managed print services that consistently meet customer, contractual, statutory, and regulatory requirements.
Our Quality Management System (QMS) is aligned with the principles of ISO 9001 :2015 and supports continual improvement, operational excellence, and customer satisfaction within the education and public sector environments.
2. Scope of Quality Management System
This policy applies to:
- Supply and installation of multifunctional devices (MFDs) and copiers
- Managed Print Services (MPS)
- Service and maintenance agreements
- Toner and consumables supply and replenishment
- Remote monitoring and device management
- Print fleet optimisation and cost management
- Helpdesk support and on-site technical services
- Associated ICT integration services
3. Quality Commitment
LinklT Advanced Solutions Ltd is committed to:
3.1 Customer Focus
- Delivering copier and print solutions tailored to client operational needs
- Meeting agreed SLAs for response times, fix times, and uptime
- Ensuring high device reliability and minimal disruption to learning or business environments
- Providing transparent billing and cost control mechanism
3.2 Service Reliability & Performance
- Maintaining proactive remote device monitoring systems
- Ensuring timely toner replenishment to prevent downtime
- Implementing structured preventative maintenance schedules
- Tracking first-time fix rates and service response performance
3.3 Regulatory & Contractual Compliance
- Complying with UK health & safety legislation
- Ensuring safe installation and electrical compliance
- Managing waste toner and consumables in accordance with environmental regulations
- Meeting framework and public procurement requirements
3.4 Continuous Improvement
Monitoring service KPls and SLA compliance
- Reviewing incident trends and root causes
- Conducting internal audits of service processes
- Implementing corrective and preventive actions
- Reviewing customer feedback and satisfaction surveys
4. Quality Objectives
Our measurable quality objectives include:
- Achieving SLA response compliance of 95% or higher
- Maintaining average device uptime above agreed contract levels
- Achieving high first-time fix rates
- Reducing repeat service calls
- Maintaining strong customer satisfaction ratings
- Minimising consumables waste and improving environmental performance
Objectives are reviewed at Management Review meetings and adjusted where necessary.
5. Process Approach (ISO 9001 Alignment)
LinklT Advanced Solutions Ltd operates defined and documented processes for:
- Customer needs assessment and fleet audits
- Solution design and quotation
- Order processing and contract review
- Device procurement and supplier approval
- Installation planning and commissioning
- Asset tagging and device registration
- Helpdesk ticket logging and incident management
- Field service dispatch and engineer reporting
- Toner auto-replenishment workflows
- Preventative maintenance scheduling
- Customer account review meetings
- Contract renewal and performance evaluation
Each process is monitored for effectiveness and improvement opportunities.
6. Supplier & Partner Management
We evaluate and monitor manufacturers, distributors, and service partners to ensure:
- Product reliability and availability
- Genuine parts and consumables usage
- Technical training and certification standards
- Ethical and compliant supply chains
Approved suppliers are subject to periodic performance review.
7. Competence & Training
We ensure that:
- Engineers receive manufacturer-approved technical training
- Helpdesk staff are trained in service management systems
- Installation teams are trained in health & safety and risk assessment
- Staff understand their role within the Quality Management System
Training records are maintained and reviewed regularly.
8. Risk Based Thinking
In alignment with ISO 9001 principles, we identify and manage risks such as:
- Device downtime impacting educational delivery
- Supply chain delays for parts or consumables
- Data security risks associated with networked MFDs
- Environmental compliance risks
Mitigation plans are implemented and monitored.
9. Information Security & Data Handling
As network-connected multifunctional devices process sensitive information, we:
- Configure secure print and user authentication where required
- Ensure secure hard drive handling and data wiping upon device removal
- Follow secure configuration best practices
- Maintain confidentiality in line with contractual obligations
10. Leadership & Accountability
Senior management is accountable for:
- Maintaining the effectiveness of the QMS
- Ensuring quality objectives align with business strategy
- Allocating adequate resources
- Promoting a culture of continual improvement
This policy is communicated internally and made available to customers and stakeholders upon request.
