IT Support Technician

Here at LinkIT we are looking to recruit an IT Support Technician that is looking to expand & develop their knowledge and experience within the world of IT, has a passion for delivering excellent customer service and is a Team player that can contribute to the Company, as well as being open to learning new skills & technologies.

If you are currently working in the IT industry and are looking for a new challenge, you possess an essential ‘can do’ attitude & are up for exposure to a wide range of solutions, this could be the role for you.

This is a full-time permanent role, the working hours are 08:30 – 17:00, Monday – Thursday & 08:30 – 16:30 Friday.

The Role

Duties include providing 1st Line & 2^nd Line technical support via Onsite Visits, Telephone, Email and Remotely, supporting customers with a range of support queries, which will require the successful candidate to possess experience in the following;

• Windows Operating Systems
• Working experience of Microsoft Office Suite
• Office 365 admin
• Google Workspace and user management
• Active Directory and user account management

The following experience would be advantageous, but not essential;

• An understanding of Server Roles & Services – Active Directory, Group Policy, DNS, DHCP
• Apple OS Support
• Apple VPP, DEP & MDM management
• Experience with LAN, WLAN & TCP/IP technologies
• Familiar with Windows Server Operating Systems

The Person

The ideal candidate will have experience working within a similar role, however training will be provided. Possession of any IT qualifications including MCP/Comptia A+ would be desirable but not essential.

You will require the following qualities:

• Excellent communication
• Essential ‘can do’ attitude.
• Keen to expand your knowledge in key technologies and an interest in technology developments and standards.
• Excellent problem solver
• Must have excellent documentation skills
• Be capable of escalating calls to the Senior Engineers when appropriate

This is an exciting opportunity for someone who enjoys working in an active, fast-moving environment, has good interpersonal skills, fault finding and diagnostic skills and a passion for IT.

The Package 

The role will attract an annual salary, negotiable dependent on experience. 

We also offer a Pension Contributions Scheme and Travel Costs/Mileage Paid. Further to this, you will be joining a business that invests heavily in its staff, with training opportunities and 20 days annual leave plus Bank Holidays.  

We are committed to safeguarding and promoting the welfare of children & adults. Because of the nature of some of our work in the Educational field, applicants will be required to undertake pre-employment checks, such as an Enhanced Disclosure and Barring Service (DBS) Check. 

To apply, please send a copy of your CV to recruitment@linkit.support 

STRICTLY NO AGENCIES